Notice of Back Ordered Item Letter

Most importantly, don’t leave these valuable customers hanging until your inventory is restocked – instead inform them of the situation by using this letter. Make sure to apologize for the inconvenience and let them know when you expect you will be able to fulfill their order.

Keeping your customers in the loop will really pay off in the long run. You want to hang onto your loyal customers and I can assure such follow-up communication will really help you do just that!

We received your order for [item and number] and wish to thank you.

This item is presently back-ordered and we are unable to send it to you immediately. If, due to this unfortunate delay, you would like to cancel your order, please send us a note to that effect. Otherwise, you can expect delivery in approximately [time].

Please accept our apology for this delay.

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