This Acknowledgement of Correspondence Indicating Postal Delay letter lets your consumers know their patience is appreciated along with notice.
This letter also notes that although there has been a slight delay in the shipping of the product, the delay is just a momentary misstep.
Delays after all, should only exist as temporary obstacles that can easily be traversed when handled in a timely manner.
This however, is a fact that is easily overlooked by customers, especially customers that are waiting for their packages.
While there is nothing that can completely eradicate inevitable delays, you can reassure your clients and uphold their confidence that you'll deliver their products ASAP.
Thank you for your order. At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers.
We will hold your order for arrival of the merchandise, and ship shortly thereafter. Unfortunately, we cannot provide you with a specific shipping date at this time.
Thank you for your anticipated patience in this matter.