Acknowledgement of Merchandise Returned or Repair

An Acknowledgement of Merchandise Returned or Repair confirms receipt of returned merchandise, or of merchandise needing repair. 

It's a simple thing, but letters like these go a long way to satisfying your customers that you're legitimate and place great value on customer satisfaction. 

A sample letter like this is paramount to a healthy reputation for outstanding customer service.

And make no mistake, providing outstanding customer service is assiduous task, but it has a tremendous payoff!

Merchandise will be returned at one time or another.

That's just the nature of the trade.

Being prepared for just this situation places you miles ahead of your competition.

Need an example of a good place to start with addressing the issue?

Try this one!


Dear _________,

The [product name and model number] that you mailed to us for repair was received on [date].

We will be returning it to you as soon as the necessary adjustments are made.

We are sorry that you experienced a problem with our product and want to thank you for purchasing a [name of product].


Your Name

Related Pages
Apology and Replacement of Damaged Goods
Notice to Elect to Accept Damaged Goods
Notice on Receipt of Unacceptable Merchandise

Other Pages You Might Like
Apology and Proposal on Overshipped Merchandise
Offer to Special Order Merchandise not in Stock
Request for Credit and Pickup of Merchandise Delivered Late

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