An Acknowledgement of Warranty and Instructions for Product Return sample letter. You won’t sell many products without a letter like this in your arsenal.
Ensure your product’s quality with acknowledging that sometimes, malfunctions occur.
Business is full of failures, how well you rebound from trip-falls speaks invaluable volumes of the integrity of your company.
Assure your customers that should they be one of the few that experience this unfortunate circumstance, a quick, responsive return option is available.
It is these kind of acknowledgements that speaks volumes for how high a company values customer service AND satisfaction.
We are sorry to hear that you have been experiencing problems with your new [name of product].
While we do ask that our customers contact their dealer in the event of a problem, we recognize that, in your case, it his would be impossible. Therefore, if you will carefully package the unit in its original carton and send it to us, our "doctors" will put it through a thorough examination to determine the source of the problem.
If the problem turns out to be a minor adjustment, we shall make the repair and be sure to return the [product] to you within thirty days. If our determination is that the unit is defective, we will send you an immediate replacement.
Again, I am sorry that you experienced this difficulty and wish to thank you for your patience and for purchasing our [product].