Shipping not up to par? An Advice and Apology for Unexpected Delay in Shipment letter goes a long way with keeping your customer's temper
down, patience in place, and securing return business.
Still thinking you won't be needing this template much?
Well, it would be nice if that were so.
No matter if your delivery load is semi-truck or pick-up truck sized, delays are bound to happen no matter the size of your company.
Now there isn't much to a resolution to a shipment delay but to notify the consumer of the delay and advise further action when dictated.
It's a simple solution, but it matters big with your consumer.
They are sure to appreciate the heads up.
Try it out.
This is to inform you that we are unable to make delivery on the above referenced purchase order on the date indicated.
We should have our merchandise ready to ship within 10 days of the original delivery date and we hope that you can hold off until that time.
We did want to inform you of this delay as soon we were advised in order to give you as much time as possible to make alternate arrangements, if necessary. We can assure you, however, that if your order remains in force we will expedite delivery to you as soon as we have received the merchandise.
Please accept our apology for this delay and thank you for your understanding.