Send an Advice to Customer of Unexpected Delay in Shipment sample letter like this one to your customers who can expect delays for their orders and you
will avoid prickly complaint calls about slow service.
A heads up is all it takes to diffuse a disgruntled customer with a shorter temper.
No, really, it's true!
A delay in shipping really isn't that big of a blunder when you look at the whole scheme of things.
What's more, if a customer has been properly alerted to the delay, they can govern themslves accordingly.
Most likely (with the exception of urgent deliveries) it won't matter if the shipment will be a day late or so.
It's more important that they know when to expect it, than be expecting indefinitely.
Thank you for your order. At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers.
We will hold your order for arrival of the merchandise, and ship shortly thereafter. Unfortunately, we cannot provide you with a specific shipping date at this time.
Thank you for your anticipated patience in this matter.