Apology after Cancellation of Order

An Apology after Cancellation of Order letter should be an automatic response to your customers requesting a cancellation. 

Serving as a simple notification that the order has been cancelled as requested doesn't require a lot of hoopla to accompany it.

This sample won't need much tweaking to be of good use to you.

Nothing is as upsetting as putting in a request and getting no response.  

Of course that doesn't have to happen to you, because now you've found this sample cancellation of order letter to use as a template.

Keep this letter on hand and at the ready so your customer service reputation will be a prompt as ever.


Dear _______,

This is to acknowledge receipt of your letter of [date] in which you set forth your reasons for cancelling your purchase order #

I am very sorry about the misunderstanding that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again. 

As one of our valued customers, your satisfaction is one of our primary concerns.  Please accept our apology.


Related Pages
Notice to Cancel Entire Order
Notice of Cancellation of Contract Form
Acknowledgement of Cancellation of Backorder

Other Pages You Might Like
Notice of Delay on Back Order Form
Notice of Inability o Ship Form
Letter to Follow Up Duplicate

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