An Apology for Accounting Errors and Past Due Notices - because sometimes the wrong is on your side of the table. Admitting fault has been
made on your side might be a tough pill to swallow.
But if you get in front of the err, offer your customers an explanation as well as an apology, you and your business will be all the better for it.
The trick then becomes how to word the letter just right.
We've got you covered.
Try out this sample letter to serve as an apology and notification too.
Let your customers know your company is dedicated to good, honest and responsible customer service.
You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will serve to resolve our recent difficulties.
I know that you can appreciate the fact that it has taken some time to find out exactly what occurred, and, therefore, please accept our apologies for the delay in this response.
Apparently, your payment was received in a timely fashion, but it was credited to an account which bears a similar name to yours. Therefore, we commenced sending you our standard notices requesting payment, in keeping with our routine policy. Even after the posting error was rectified, our accounting department failed to notify our credit department, which is why you continued to receive our correspondence demanding payment.
I know how exasperating this has been for you and I am deeply sorry that it has taken so long to straighten out this problem. While there is a procedure within our firm to preclude this type of error from occurring, we are reinforcing this procedure.
You have been a valued customer of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest assured that this problem will not surface again.