Apology for Poor Service Rating on Customer Questionnaire

An Apology for Poor Service Rating on Customer Questionnaire form can be a useful tool in regaining business from customers that might 

otherwise shy away from your services.

And while it may be impossible to please everyone all the time, it is  possible to please many them very often.

A good reputation and outstanding customer service will have consumers coming back to you over and over.

And a big part of providing good customer service is identifying the problems and then working to set them straight.

To do this, you must be humble and prepared to actually hear complaints that will lead to the changes you need to make.

This form is a step in the right direction.


Dear __________,

Thank you for taking the time to fill out our questionnaire during your stay with us. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.

The problems that you mentioned have been brought to the attention of our housekeeping department. While the lack of service you experienced is unusual and not the standard of our motel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

Thank you again for your comments.

We hope that you will give us another chance to serve you.


Related Pages
Complimentary Letter to Employee on Handling of Difficulty
Confirmation of Acceptance of Employee Suggestion  
Letter of Appreciation to Employee  

Other Pages You Might Like
Great Customer Service Means Happy Customers
Customer Service Resume Cover Letter
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