This Charge Back Application of Discount on Delayed Shipment sample letter is a good document to have in you files for the just-in-case occasion.
If your company ships your merchandise, there are some forms related to shipment issues that you should want to have on the ready.
Delayed shipments, partial orders filled, broken or damaged merchandise, all are possibilities that are bound to happen during delivery of purchases.
Being aware of these issues is only step one, however.
Letters to the customers that deal with unsatisfactory merchandise, discounts and customer service are the second step.
The open and frequent communication these letters can help create will a positive rapport with your customers, which will ensure satisfaction on both sides.
The shipment of the above referenced merchandise was delivered to my receiving department on ____________.
While the original delivery date was set for I approved this later delivery in view of the problems that you were experiencing at that time.
Our check for the full amount of the invoice, less our 2% discount, was mailed to you on ___________.
I am enclosing a copy of the statement I received today, which includes a charge back for that discount, taken in compliance with your terms. I believe that the source of this error lies in the fact that the date on the invoice was not changed to reflect the delay in delivery.
I would appreciate receiving a corrected statement of my account. Thank you for your cooperation in this matter.