This Complimentary Letter to Employee on Handling of Difficulty sample commends level-headed employees on dealing with the sometimes
unpleasant attributes of providing professional customer service.
A calming head and hand during an incident of difficulty is harder to find in an employee than one may think.
This makes a patient and compliant attitude a great asset to a business' customer service.
A great find like this should be recognized and commended, and after reading this sample, there should be no excuse for not doing so!
This sample letter is perfect for doing just that. Use as is! This letter is ready in three simple steps, cut, paste, send!
Several of your associates in the shipping department have informed me of the incident that occurred last Friday with a representative of Gene's Tool Supplies.
They have all agreed that this driver hurled some extremely abusive language at you and that his actions were unjustifiably offensive. They also all agreed that you remained a gentleman throughout the entire time, attempting to solve the problem.
I compliment you on your self-control, and in handling the situation in such an exemplary manner. I have placed a call to the owner of Gene's Tools and fully anticipate your receiving an apology from them.