Customer Service Request Form - Establishing a good customer service reputation is actually much easier than most think.
It just takes time, effort and genuine concern for the customer’s convenience and satisfaction.
At some point and time your customers are bound to come across some issue with your wares.
Whether it be a delivery time issue or broken and damaged goods, problems will arise and your customer will be primed to address you for a solution.
If you send your customers a request form such as this sample, they can relay the problem, giving you the ability to produce an efficient resolution.
MERCHANDISE PROBLEMS: DELIVERY PROBLEMS:
ORDER NOT FILLED BAD ADDRESS
DEFECTIVE MERCHANDISE CUSTOMER NOT IN
REPAIR PROBLEM DELAYED/LOST IN TRANSIT
WRONG MERCHANDISE SOLD DAMAGED IN TRANSIT
AMOUNT CHARGED IN ERROR MDSE. MISSING IN PACKAGE
CREDIT/REFUND NOT ISSUED OTHER___________________