Customer Service Request Form

Customer Service Request Form - Establishing a good customer service reputation is actually much easier than most think. 

It just takes time, effort and genuine concern for the customer’s convenience and satisfaction.

At some point and time your customers are bound to come across some issue with your wares. 

Whether it be a delivery time issue or broken and damaged goods, problems will arise and your customer will be primed to address you for a solution. 

If you send your customers a request form such as this sample, they can relay the problem, giving you the ability to produce an efficient resolution.

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DATE______________

CUSTOMER____________________________________________________

ADDRESS_____________________________________________________

_____________________________PHONE___________________

 

MERCHANDISE PROBLEMS:             DELIVERY PROBLEMS:

ORDER NOT FILLED                             BAD ADDRESS

DEFECTIVE MERCHANDISE                   CUSTOMER NOT IN

REPAIR PROBLEM                               DELAYED/LOST IN TRANSIT

WRONG MERCHANDISE SOLD                DAMAGED IN TRANSIT

AMOUNT CHARGED IN ERROR                MDSE. MISSING IN PACKAGE

CREDIT/REFUND NOT ISSUED               OTHER___________________

OTHER___________________          ________________________

 

REMARKS:

 

DISPOSITION:


Related Pages
Great Customer Service Means Happy Customers
Parts Arrival Notice and Request to Schedule Service
Apology for Poor Service Rating on Customer Questionnaire

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