Denial of Request For Additional Discount

Denial of Request For Additional Discount. If your customer satisfaction plan includes providing consumers with discounted merchandise, you may need this cover letter.

This letter addresses the issue of additional discounts some consumers may request. Specifically, it denies the additional discount on the merchandise or service with an explanation of the company policy and appropriate actions.

Although written as a denial for additional discounts, an easy and quick re-wording could change it to an affirmative response.

This letter is in response to your inquiry regarding ourflexibility in the discount rate we offer for earlysettlement of accounts.

Our established discount is 2% of the total invoiced amountwhen payment is received within 10 days of delivery. Thisfigure is not one that has been arbitrarily chosen, but isbased on cost, overhead and profit. To increase this discountrate for all of our accounts would seriously jeopardize ourfirm and to increase the rate for an individual account wouldbe both unfair and unethical. I believe that you will findthat the 2% discount rate we offer our customers is standardin the industry.

We consider you a most valued customer and hope that you canappreciate our position in this matter. If we are able toaccommodate you in any way that is within our company policy,we will be most happy to do so.

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