A Good Customer Conversion of Account to COD sample letter.
This is to acknowledge our telephone conversation regarding the past due balance on your account.
Perhaps your remittance to clear this amount has been mailed, and if so, please accept our thanks. However, if it has not yet been sent, we hope a check can be put in the mail in another day or two to bring your account up to date. All merchandise orders are currently being referred to us. Your check to clear this past due balance must be received before future shipments can be made.
We are sorry to see that your account once again carries a past due balance. When I met with you recently, I stated that we were willing to continue our extension of credit at the present level with the understanding that your account be maintained on a current basis.
Unfortunately, this is not the case at this time, so it will be necessary for us to review the current credit arrangements on your account. However, we will not be in a position to extend any credit until the past due charges on your account have been cleared. Once these charges have been cleared from your account, we will review the credit arrangements that we currently have on your account. If these past due charges are not cleared within the next few days, we may have no other alternative but to withdraw our extension of credit on your account entirely.
Your cooperation and prompt attention to this matter will be greatly appreciated. If you have any questions regarding your account, please do not hesitate to call me.