This Letter to Customer Not Home for Service Appointment sample letter extends a personal touch in customer service. Time is an important
factor when providing satisfactory customer service.
When a scheduled appointment has gone awry, leave a note like this sample.
Customers that have missed their appointments due to unforeseen circumstances will want to know that a representative actually bothered to show up and, of course, will want to attempt to reschedule.
This sample note provides just that!
Give it a try and add it to your pull-log of short, useful forms.
On [date] our serviceman came to your home to install your new [product] and found that there was no one there. This was the date that we had arranged for installation, but I know that things like this can happen.
I would appreciate it if you will call me at [telephone], so that we can arrange a convenient time to have this work done for you.