A Long Reply to Inquiry about Discontinued Model letter is a must have for trending businesses with trendy wares. Apparently the Silver Stream
2500 was a very popular model, a must have for years and years. Until it wasn't anymore.
Surprisingly, it’s unfortunate discontinuance has been met with a flood of mail from fans!
You will want to respond to those buyers and fans with a detailed, explicatory letter rather than a short note.
Use this sample letter when you don’t want to send out a short and rather generic sounding letter to those inquiring why they can no longer find their favorite model of your product on the shelves.
No matter the reasons, faulty wiring, too many safety recalls, or no more manufacturing, this template can easily be adapted to cover any issue.
Having received your letter regarding your Chambers Mixmaster, I would like to thank you for your kind words about our products.
It is heartwarming to know that this appliance remained with your family for nearly thirty years and never "let you down."
We only updated our Chambers Mixmaster once, and that occurred in the new 1976 models.
Therefore, the model you are referring to would have to be our original style, model # 3309.
I regret to say that we do not have any of the discontinued models for I can understand why it held sentimental value for you.
I can, however, assure you that our current model which is available in finer department stores and appliance centers has been made with the same fine quality to which you have grown accustomed.
You may be surprised to know that it comes with the same guarantee of workmanship and high quality that we have been providing since 1946, the year when Chambers Appliances started in business.
I wish I could be of more help to you.
Thank you again for the lovely letter you have written to us.