Notice of Credit for Merchandise Damaged in Shipment Letter - Your customer has contacted you requesting a credit to their account for an
item that was damaged upon its arrival to them.
If you’re able to grant this request (let’s hope you are) you can use this letter!
Make sure to apologize for any inconvenience and thank them for their continued business.
A proverbial olive branch extended to your customer can make the difference between ruined profitable rapport and a loyal customer.
While you’re at it you can throw in some promotional material to get them thinking about their next order.
Your customers will be more likely to place an additional order since you were ever so accommodating!
This is to acknowledge receipt of your correspondence of [date], in which you requested an adjustment in the form of a credit to your account for the merchandise damaged in transit.
Please be advised that your account has been credited in the amount of $_____, as of [date].
We are sorry about the inconvenience this has caused you.
Thank you for your cooperation and understanding in this matter.