Notice of Error in Shipment and Request for Return Authorization Form. You have been expecting your shipment for a few days now.
As the days tick by, your anticipation grows and grows until the big day!
So you can imagine the disappointment (not to mention frustration and displeasure)when you open the box to find merchandise you’ve received isn’t what you ordered!
Send this letter to the supplier to detail the specifics of what occurred.
Let them know what you ordered, what was sent in error and request instructions on how to proceed with the return/exchange.
A follow-up phone call can be placed as well, but make sure to send this letter asap so they have a hard copy of the exact details.
Hopefully this will speed up the process and get you the correct merchandise as quickly as possible!
This is to acknowledge the receipt of the above referenced order and to inform you that there is an error in the shipment.
The merchandise I ordered was [specify], while the merchandise I received is [specify].
Upon receiving your instructions for the return of goods, I will send same to you.
I would like to receive the correct merchandise as quickly as possible and will appreciate your expeditious handling of this matter.