This Notification of Returned Merchandise Credit is a great follow-up letter to send to let your customer know the status of their account.
There are countless reasons why a customer may return an item, but when they do you expect that they do so in a timely manner.
Now that they have done so, you should reach out to them to confirm that you’ve received the shipment.
Additionally, inform them of the steps you took to process the credit.
Whether you credited their customer account or sent them a check, they'll want to know and it just takes this letter to tell them!
Having received the merchandise you returned on [date] we
are pleased to
advise you that we have credited your account in the amount of $[amount].
If you would prefer that we mail you our
check for the full amount of the refund,
please advise us and we will be most happy to do so.