Second Request for Correction of Billing Error

A Second Request for Correction of Billing Error sample letter.  Having a company err out of your favor, especially with your billing, can be just infuriating!  Billing statements are often automated and therefore are open targets for errors.  When one request to rectify the billing issue doesn’t seem to be enough, a second request should be the next step before getting too overheated. This sample letter gets to the point, provides proof of payment and sends a firm request for immediate rectification. 

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Dear

 I received your letter, of [date], in which you state that your records indicate my present balance owing is $ _________

 As of March 30th, I did, in fact, have an outstanding balance of $ _______.  On April 5th, I mailed a check to the store in the amount of $ _______.  When this payment failed to appear as a credit on my April 30th bill, I telephoned the credit office and spoke with a young woman who, after locating a record of the payment, assured me that the credit would appear on the May 30th bill.

 I am enclosing a Xerox copy of my cancelled check dated April 5th.  I shall appreciate your prompt efforts in correcting this error in my account as soon as possible.  Thank you for your early attention to this matter.

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